Orders & Shipping

I want to edit or cancel my order.

We're unable to make any changes to your order once you've placed the order, which includes the following:

Changing the item
Delivery/billing address
Adding items to your order
Shipping method

I have a problem with my order.

I'm missing an item from my order.

In the unlikely event you are missing an item for your order, please contact our Customer Service Team at support@jender.io with the following information to ensure that we can get this resolved for you quickly and efficiently:

Your order number
The name of the item that you did NOT receive

Once we receive this information, our support team will get this sorted out ASAP.

I received the wrong item.

In the unlikely event that you have received the wrong item, please contact our Customer Service Team at support@jender.io with the following information to ensure that we can get this resolved for you quickly and efficiently:

Your order number
The name of the item that you did NOT receive
The name of the item you received
A photograph of the item you received, including logos and labels.

Once we receive this information, our support team will get this sorted out ASAP.

You may be asked to return the incorrect item back to us through our returns process. See our Returns Page if you are not sure how to do this.

Items are missing from my order.

Your order number
The name of the item that you did NOT receive
The name of the items you received
A photograph of the item you received, including logos and labels.

Once we receive this information, our support team will get this sorted out ASAP.

You may be asked to return the incorrect item back to us through our returns process. See our Returns Page if you are not sure how to do this.

Where do we ship?

Products can be shipped to the continental United States (48 states) excluding Alaska and Hawaii. We provide FREE SHIPPING on all orders over $49.99 in value. Orders under $49.99 in value will include a $4.99 shipping fee.

All United States ordered are shipped via USPS or UPS.
Estimated time of order fulfillment is 1-3 business days.
Estimated time of delivery from when the order is placed is 3-8 business days. Please note that shipping and fulfillment times may be extended during busier times such as sales, holidays, and unforeseen events such a natural disasters.

Track My Order

You can check the status of your order here.

You can check where your purchase is at through the tracking number provided by UPS or USPS.

My Order is Delivered but not Received.

Orders can be prematurely scanned as delivered and may still be held with the carrier. Please take the following steps:

Check with your neighbors, friends, property managers or front office.
Search around your porch or property in case the package was placed in a hidden or secure spot.
Confirm with the carrier to see if the package was withheld.

If these steps didn't aid you in find your order, please allow 14 calendar days for your purchase to be delivered. If you don't receive your order, please reach out to the Customer Service Team at support@jender.io.